Enterprise Support Technician (Information Systems)
Reading, PA Reading, PA Full-time Full-time $46,950 - $78,250 a year $46,950 - $78,250 a year 10 days ago 10 days ago 10 days ago POSITION
Summary:
Enterprise Support Technician provides support to end users on a variety of issues.
The candidate provides customer and technical support to end users via phone, email, messaging and direct contact.
The candidate documents, tracks and monitors the problem to ensure a timely resolution.
The Enterprise Support Technician maintains, analyzes, troubleshoots, and repairs end user systems, hardware and peripherals.
The candidate also documents, maintains, upgrades or replaces and enterprise hardware and software systems.
The candidate supports and maintains user account information including rights, security and systems groups.
The Enterprise Support Technician provides network, phone, video and security support.
This position may be on call for emergency 24/7 support.
POSITION
Responsibilities:
Problem analysis and application of resolution for PCs and peripheral equipment in accordance with accepted practices and County policies Provide remote and on-site assistance to County employees, vendors, contractors, municipal partners and first responders as necessary to support the business functions of the County.
Installation and inventory of enterprise equipment, end user equipment and peripherals.
Provide professional, courteous and timely end user assistance.
Maintain accurate and up to date metrics, documentation and time tracking.
Assists users with problem solving using various techniques and tools.
MINIMUM EDUCATION AND
Experience:
Associate degree or equivalent.
Two (2) years' experience in the field or related area.
Microsoft Desktop Certification or at least 3 years of desktop support experience.
Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Familiar with standard concepts, practices, and procedures within the field.
General understanding of network environments and connectivity Good oral and written communication skills Good interactive communication skills Working knowledge of Active Directory, remote tools and end user support methodology General knowledge of Microsoft products.
Ability to handle stress.
Physical presence in the office may be required.
PHYSICAL DEMANDS:
Ability to lift and carry computer and peripheral equipment, weighing up to 20lbs, short distances with a limited amount of bending, crouching, crawling, and stretching.
WORKING ENVIRONMENT:
Most work is performed in a normal office environment.
A small percentage (.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Enterprise Support Technician provides support to end users on a variety of issues.
The candidate provides customer and technical support to end users via phone, email, messaging and direct contact.
The candidate documents, tracks and monitors the problem to ensure a timely resolution.
The Enterprise Support Technician maintains, analyzes, troubleshoots, and repairs end user systems, hardware and peripherals.
The candidate also documents, maintains, upgrades or replaces and enterprise hardware and software systems.
The candidate supports and maintains user account information including rights, security and systems groups.
The Enterprise Support Technician provides network, phone, video and security support.
This position may be on call for emergency 24/7 support.
POSITION
Responsibilities:
Problem analysis and application of resolution for PCs and peripheral equipment in accordance with accepted practices and County policies Provide remote and on-site assistance to County employees, vendors, contractors, municipal partners and first responders as necessary to support the business functions of the County.
Installation and inventory of enterprise equipment, end user equipment and peripherals.
Provide professional, courteous and timely end user assistance.
Maintain accurate and up to date metrics, documentation and time tracking.
Assists users with problem solving using various techniques and tools.
MINIMUM EDUCATION AND
Experience:
Associate degree or equivalent.
Two (2) years' experience in the field or related area.
Microsoft Desktop Certification or at least 3 years of desktop support experience.
Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Familiar with standard concepts, practices, and procedures within the field.
General understanding of network environments and connectivity Good oral and written communication skills Good interactive communication skills Working knowledge of Active Directory, remote tools and end user support methodology General knowledge of Microsoft products.
Ability to handle stress.
Physical presence in the office may be required.
PHYSICAL DEMANDS:
Ability to lift and carry computer and peripheral equipment, weighing up to 20lbs, short distances with a limited amount of bending, crouching, crawling, and stretching.
WORKING ENVIRONMENT:
Most work is performed in a normal office environment.
A small percentage (.
Estimated Salary: $20 to $28 per hour based on qualifications.
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