Contact Center Coordinator-PA
Reading, PA Reading, PA Full-time Full-time $28.
00 - $36.
50 an hour $28.
00 - $36.
50 an hour 1 day ago 1 day ago 1 day ago Why work for Visions? Flexibility, security, competitive wages, and benefits ranging from medical to retirement - we've got it all.
We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement.
We're a company that's growing more and more every day - and you can, too.
About Us We're a community-minded organization with more than 50 years of experience.
We serve members across three states, and our culture is one built on giving back.
We're more than just money - we're people helping people.
If you want to be part of something greater, something different, and something growing - then come work at Visions.
We're more than banking.
You can be, too.
#ClaimYourSeat Position/ Purpose
Summary:
This position fully supports Visions Federal Credit Union in that all employees are motivated to collaborate and innovate to provide growth, education, and teamwork.
The Contact Center Coordinator is responsible for the day to day managing, directing, supervision, and training of assigned Contact Center activities and operations.
Ensure all policy and procedures are adhered to while overseeing the credit union's full range of products and services being offered to current and prospective members promptly and professionally, through contact center delivery systems.
Perform all department functions as needed.
This position may require a candidate to be b-lingual in Spanish/English.
Education &
Experience:
We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union.
This position would minimally require a high school diploma with a preference for an associate degree or completion of a specialized course of study at a business or trade school, or equivalent combination of education/experience.
Five years credit union, banking, retail, or contact center experience preferred.
Minimum 2 years supervisor/leadership experience or equivalent training preferred.
Essential Knowledge, Skills & Abilities:
Due to the nature of this role in dealing with staff and members on an on-going basis, the position requires (and is not limited to):
Preferred:
Bi-lingual in Spanish and English Excellent interpersonal and communication skills (both verbal and written) Efficient time management and organizational skills Flexibility (able to adapt to changing environment) Positively communicate with diverse membership population while providing excellent customer service Strong computer and math skills, adherence to confidentiality, detail-oriented Compensation Range:
$28/hr.
-$36.
50/hr.
Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills Experience Preferred Bi-lingual in Spanish and English Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $36.
50 an hour $28.
00 - $36.
50 an hour 1 day ago 1 day ago 1 day ago Why work for Visions? Flexibility, security, competitive wages, and benefits ranging from medical to retirement - we've got it all.
We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement.
We're a company that's growing more and more every day - and you can, too.
About Us We're a community-minded organization with more than 50 years of experience.
We serve members across three states, and our culture is one built on giving back.
We're more than just money - we're people helping people.
If you want to be part of something greater, something different, and something growing - then come work at Visions.
We're more than banking.
You can be, too.
#ClaimYourSeat Position/ Purpose
Summary:
This position fully supports Visions Federal Credit Union in that all employees are motivated to collaborate and innovate to provide growth, education, and teamwork.
The Contact Center Coordinator is responsible for the day to day managing, directing, supervision, and training of assigned Contact Center activities and operations.
Ensure all policy and procedures are adhered to while overseeing the credit union's full range of products and services being offered to current and prospective members promptly and professionally, through contact center delivery systems.
Perform all department functions as needed.
This position may require a candidate to be b-lingual in Spanish/English.
Education &
Experience:
We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union.
This position would minimally require a high school diploma with a preference for an associate degree or completion of a specialized course of study at a business or trade school, or equivalent combination of education/experience.
Five years credit union, banking, retail, or contact center experience preferred.
Minimum 2 years supervisor/leadership experience or equivalent training preferred.
Essential Knowledge, Skills & Abilities:
Due to the nature of this role in dealing with staff and members on an on-going basis, the position requires (and is not limited to):
Preferred:
Bi-lingual in Spanish and English Excellent interpersonal and communication skills (both verbal and written) Efficient time management and organizational skills Flexibility (able to adapt to changing environment) Positively communicate with diverse membership population while providing excellent customer service Strong computer and math skills, adherence to confidentiality, detail-oriented Compensation Range:
$28/hr.
-$36.
50/hr.
Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills Experience Preferred Bi-lingual in Spanish and English Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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